Bookings, Cancellations
& Payments
Bookings:
To book an initial session, please get in touch through the client contact form. Once we have received your email, we will respond via email or phone generally within 1 – 3 days, to discuss your intent for booking the session so that we can support with choosing the correct type of session that best suits you and your needs. Once we’ve connected either by email or phone and have a clear idea of what type of session support is required, then we can proceed with finding the most suitable date and time for an appointment.
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Cancellations:
Once the session times have been confirmed, we ask that you as a client are responsible about advising us of any changes to your appointment time that might occur on your side. When the first booking is made, you will receive an initial email reminder (within 5 minutes of the booking being entered into the system). In addition, for national clients and those who have provided a mobile number, you will also receive a further reminder via SMS text message of your appointment date and time 2-3 days prior to your actual appointment. These reminders will support you to take responsibility to keep track of your session times. The healing aspect of a session begins the moment you make the booking, so it is honouring of yourself and the therapist to respect this unfoldment.
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We do request a minimum of 24 hours notice for a cancellation, and we have a cancellation policy of full payment being required for a ‘no show’, in other words, where a client does not arrive for a confirmed appointment. We do of course consider exceptions to exceptional circumstances within this policy.
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Payments:
Payment methods include cash and certain credit cards (MasterCard and Visa). If indicated, further payment options can be discussed when making the initial booking.
Our Commitment in practice
1
To provide a calm and quiet clinic space
...that supports the client to feel at ease and allows for the client to feel safe to express and heal whilst the practitioner respectfully supports this process.
2
To create a safe space for clients to express honestly,
...whilst not being judged nor criticised. This space also aims to be free from expectations or outcomes allowing clients to express from their inner connection with their essence.
3
To offer a professional practice of the highest standard
...with regards to client confidentiality and safe-keeping of client records.
4
To advise clients as part of our duty of care to seek proper medical treatment
...for any illness or disease (physical or mental) which is beyond our scope of practice or if we recognise circumstances that indicate that further medical investigation or other intervention may be warranted, such as a notifiable infectious disease or mandatory reporting.
5
To hold valid certificates for WWCC - 'Working With Children Check' or 'Blue Card'
...and offer treatments to children (from birth to 18 years old) with the parents authorised consent and supervision.
6
To operate in compliance with and in accordance with sound WHS practices
...and also to work in compliance with the National Code of Conduct for Health Care Workers and the Health Care Complaints Commission code of conduct for unregistered health practitioners.
7
To abide by professional association Codes of Conduct
...Including: the ATMS (Australian Traditional Medicine Society) and ACA (Australian Counselling Association) and EPA (Esoteric Practitioners Association) Code of Conducts.
8
To follow and respect association guidelines (ATMS, ACA and EPA)
...to not treat someone with current or recent diagnosis of mental illness, severe stress or trauma outside of our scope of practice, and equally to not treat a person under the influence of drugs or alcohol.
9
To support our clients to understand that on occasion uncomfortable symptoms may be experienced after a treatment
...as part of a detoxification process and we always approach this with care and consideration as well as common sense.